Product Analyst Intern - Online Merchants

About the Role

At GoTo Financial, thousands of merchant partners rely on us for their payment infrastructure needs. As a Product Analyst Intern, working with the product, design, and engineering team, you will play a key role in supporting the growth of our product offerings. You will assist with analyzing user and product data, identifying merchant needs, doing market research for new potential product launches, and developing product recommendations to enhance the Midtrans user experience. Working with the head of product, you’ll break down complex issues into actionable steps forward to optimize our product. Your efforts will further position Midtrans as the hub for all digital payments and transfers made by businesses in Indonesia, solidifying Midtrans’s position as the leading payment gateway in Indonesia.

What You Will Do

• Conduct merchant research and analyze user data to identify trends and pain points.
• Working with Business Intelligence teams, writing queries and learning to set up product metric tracking dashboards
• Help summarize merchant interviews as insights
• Collaborate with product managers and designers to define product requirements.
• Develop and present product recommendations based on data analysis.
• Assist with creating product prototypes and user testing.
• Stay up-to-date on industry trends and competitor analysis.

What You Will Need

• Strong analytical skills with proficiency in data analysis tools, candidates with experience will be preferred
• The ability to write SQL queries is strongly preferred
• Excellent communication and presentation skills.
• A passion for product development and a keen eye for detail.
• Familiarity with the Indonesian payments landscape is a plus.

About the Team

The Payments team in Gojek spans both customer payments (GoPay e-money and wallet) and merchant payments (online payments via Midtrans). Midtrans is one of the largest payment gateways in Indonesia. Spots is the largest offline network for payments in Indonesia.

We have helped simplify payments for over 750,000 merchant partners, over 1,000,000 driver partners, and millions of customers - from the bike drivers down your street to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.