Key Account Management Associate

Job Description

As an Account Management Associate, you will play a vital role in driving engagement with clients across Third Bridge's Connections and Forum offerings. You will proactively contact investment professionals and/or consultants within our client base on a day-to-day basis, building rapport and credibility to drive end-users towards our services.

Your work will be pivotal in guaranteeing the retention and growth of our account base.

In this role, you will:

• Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals.
• Identify and engage inactive or potentially new users across priority accounts and to increase utilisation of Third Bridge offerings
• Reiterate the value proposition of Third Bridge’s services to drive usage and help embed our products in the daily workflows of end users
• Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge’s services
• Support clients by offering training and demo sessions on how to use Third Bridge’s services.
• Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations
• Develop an awareness of client buying processes and Third Bridge sales and renewal processes to support revenue generation
• Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively
• Attend internal and external meetings punctually and well-prepared
• Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach

Requirements

• Bachelor’s degree
• 1-2 years of account management and/or client support experience, preferably in a similar industry
• Well honed skills to build trusted working relationships with key contacts in your clients,
• Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year
• Effectively leverages internal resources, tools and systems daily
• Experience applying industry and product knowledge in written and verbal client communications
• Successful past adoption and effective use of internal workflows, processes and technologies to accomplish work objectives
• Strong communication, active listening, interpersonal and presentation skills
• Intellectual curiosity and a passion for learning
• Easily adaptable to changing, ambiguous and fast-paced environments
• Strong time management skills with the ability to multi-task and prioritise work
• Familiarity with Salesforce.com as well as Microsoft Office and G-Suite tools