Associate Director/Director-Partnership

About the Role

The Associate Director/Director-Partnership is responsible for building and managing the partner network that delivers agent operations for the organization's AI Care Solutions. This position will oversee a portfolio of 3-5 service and IT partners, ensuring the efficient and effective delivery of agent operations to support a $50M revenue stream. The Partner Manager will be accountable for sourcing and managing partner contracts, driving operational performance, and evolving the partnership relationships to drive continuous improvement and joint business opportunities.

A Day in the Life

• Partner Network Management:
  • Source, evaluate, and onboard new service and IT partners to support the delivery of agent operations for the AI Care Solutions.
  • Manage a portfolio of 3-5 partners, including both service providers (e.g., Sagility, Oemega, Fusion) and technology partners (e.g., USHUR, Uniphore).
  • Ensure the partner network can collectively support 1,000-2,000 FTEs per $50M in revenue.
• Contract Management and Compliance:
  • Negotiate and manage partner contracts, including terms and conditions, financial arrangements, and compliance r...