L3 Support Engineer

Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto “Building Success Together®,” Nisum has grown to over 1,800 professionals across the United States, Chile,Colombia, India, Pakistan and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve direct business growth by building the advanced technology they need to reach end customers in today’s world, with immersive and seamless experiences across digital and physical channels.

What You'll Do

• Tackle the most challenging technical issues, using research, troubleshooting skills, and knowledge of code, product designs, and/or requirements to replicate problems and detect the root cause.
• Collaborate with lower support tiers, providing guidance and expertise to facilitate issue resolution.
• Control the infrastructure, cloud, network, and DC level operations, and perform high-end administration tasks.
• Take ownership of user problems and be proactive when deali...