Transformation Office Leader

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

The Transformation Office Leader is responsible for leading enterprise-wide transformation initiatives that drive strategic change, operational excellence, marketing technology, automation/digitization, and continuous growth across the organization. This individual will champion the company's transformation agenda, oversee the prioritization and execution of key initiatives, and ensure alignment with overall business objectives. Focus includes standing up, scaling and running the Transformation Office (TO), inclusive of project management and governance, but also strategic identification of opportunities for growth, optimization, and efficiency across the transformation. This individual will directly manage a team of transformation professionals responsible for planning, executing, and sustaining transformation programs and projects. They will also serve as senior advisor to EVP of Transformation, identifying and surfacing gaps and opportunities across the broader organization to build resilience.

Job Description:

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.

We operate a global, two-sided network at scale that connects merchants and consumers with 426 million active accounts (consisting of 392 million consumer active accounts and 34 million merchant active accounts) across more than 200 markets. PayPal helps merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

PayPal is a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

The Position

PayPal is establishing a Business Transformation Office within the Consumer / Marketing organization to lead enterprise-wide transformation initiatives that drive strategic change, operational excellence, marketing technology, automation/digitization, and continuous growth across the organization. The Transformation Office (TO) will manage a portfolio of transformation workstream within a cross functional structure. The TO team provides direction, structure, and governance across the several workstreams and initiatives. The TO will coordinate and ruthlessly prioritize complex projects, boost accountability, measure outcomes, and get efforts to impact faster by identifying and executing quick wins and growth initiatives.

The Transformation Office Leader is responsible for leading enterprise-wide transformation initiatives that drive strategic change, operational excellence, marketing technology, automation/digitization, and continuous growth across the organization. This individual will champion the company's transformation agenda, oversee the prioritization and execution of key initiatives, and ensure alignment with overall business objectives. Focus includes standing up, scaling and running the Transformation Office (TO), inclusive of project management and governance, but also strategic identification of opportunities for growth, optimization, and efficiency across the transformation. This individual will directly manage a team of transformation professionals responsible for planning, executing, and sustaining transformation programs and projects. They will also serve as senior advisor to EVP of Transformation, identifying and surfacing gaps and opportunities across the broader organization to build resilience.

Responsibilities:

Drive transformative change by deploying new technology, developing optimal processes, removing cost, building, and scaling capabilities.

• Define and scale the Transformation Office and implement program processes, methodologies, and governance structures for a highly complex, ambitious transformation program.
• Develop evolving transformation portfolio of cross-BU initiatives and marketing.
• Execute initiatives, working to implement across BUs and being accountable for results
• “Hand off” initiatives to BUs when they are ready to be incorporated into BAU / at full maturity
• Oversee the governance and delivery of strategic transformation initiatives, ensuring they achieve desired outcomes, optimize processes, and create value for the business.
• Monitor and report on the progress of transformation initiatives, tracking key performance indicators, benefits realization, and return on investment.
• Develop and implement effective communication and change management strategies to ensure successful adoption and sustainment of transformation efforts across the organization.
• Foster an environment of innovation, encouraging ideation and experimentation to drive continuous improvement and identify transformative solutions.
• Build and maintain strong relationships with executive stakeholders, promoting transparency and effectively managing expectations throughout the transformation journey
• Initiatives will start with:
• Marketing digitization & automation: define requirements for next-gen tech stack to enable personalization, real-time marketing, CRM/Next Best Activity, Churn Mgmt/Models, and segmentation
• Cost Transformation: assess opportunities to drive efficiencies in organization design; eliminate redundancies, shadow organizations, consolidate spend for marketing and external vendors
• Process simplification and waste elimination: design ways of working and work-flow management to maximize efficiency and agility
• Marketing Capabilities: assess capability gaps and develop a plan to build BIC capabilities including establishing GTM approach and function; Channel marketing support; Media and performance Marketing analytics and execution, etc.

Qualifications and Requirements:

• Candidate should 10-15 years of relevant experience, including several years in senior leadership roles overseeing transformational change initiatives. Relevant certifications (e.g., Lean Six Sigma, Project Management Professional) and advanced degrees (e.g., MBA) are a plus.
• Proven executive leadership experience in driving large-scale transformation programs and managing complex change initiatives within a corporate environment.
• Proven experience in deploying Marketing Technology programs that radically transform the way how marketing executes and measure end to end campaigns (Life Cycle Management, Real Time Marketing, Personalization at Scale)
• Passion for staying on the cutting edge of marketing and tech capabilities to pressure test and refine the transformation ambition and execution roadmap.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information, drive data-driven decision-making and connect transformation efforts with broader business objectives and strategic priorities.
• Excellent communication and stakeholder management abilities, with the capacity to influence and align diverse groups across the organization.
• Successful track record of building and leading high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Proven track record of successfully planning, executing, and sustaining complex, enterprise-wide transformation initiatives across multiple business units or functions.
• Experience in driving strategic change programs focused on operational excellence, process optimization, digital transformation, or cultural shifts.
• Strategic planning and execution experience: Proven ability to develop, prioritize, manage and communicate comprehensive transformation strategies, roadmaps, and implementation plans aligned with organizational objectives.
• Project and program management expertise: Extensive experience in leading cross-functional, complex projects and programs, managing timelines, budgets, risks, and stakeholder expectations.
• Understanding of FinTech / Payments industry, competitive landscape, and business operations.
• Experience in financial services / payment industry is a plus

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

10

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$143400 to $285450

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:
Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com , https://about.pypl.com and https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Any general requests for consideration of your skills, please Join Our Talent Community.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.