Dispatch Monitor Security

Location:

Geisinger Medical Center (GMC)

Shift:

Rotation (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Provides security dispatching, alarm monitoring, access control monitoring, CCTV monitoring, customer service, and office support to meet the needs of the Security Services Department.

Job Duties:

• Performs security dispatching and monitoring services for the Security Services Department.

• Coordinates and answers security calls and inquiries; advises and answers questions about policies and procedures; makes referrals as appropriate.

• Answers the telephone for Security Services Department.

• Dispatches security resources to meet calls for service needs.

• Handles walk in customer issues at the Security Office.

• Redirects individuals to appropriate resources.

• Maintains confidentiality of all department matters.

• Maintains detailed reports and logs of services provided.

• Communicates effectively with internal and external customers.

• Alerts key staff to priority events in a timely emergent manner.

• Works independently with limited supervision.

• Operates office equipment; fax machine, security radio system, telephone, copier, and personal computer.

• Monitors and operates employee ID badge and access control assignment and control systems.

• Monitors and operates security camera and monitoring system.

• Monitors and operates fire and security alarm systems.

• Works effectively as a team member of the Security Services Department to meet the needs of the customer.

• Maintains continual coverage of the monitoring station.

• Vacates station only upon proper authorized relief.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s):

Valid Driver's License - Default Issuing Body

Skills:

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.