Customer Success Manager

Reporting to the Sales Manager, you will be a key member of our Commercial function for SEEK’s newly launched Recruiter Network business.

The role focuses on both sides of the marketplace (i.e. Hirers and Recruiters) and will be accountable for ensuring a seamless experience that facilitates successful job placements and excellent outcomes for all customers. It will build and manage relationships with our customers while driving strong product adoption and SLA performance across the platform. It is suited to a Customer Success Manager who loves to be deeply embedded in the business, thrives in a fast-paced environment, embraces continuous learning, and enjoys creating and optimising processes to drive business growth.

Key responsibilities

• Serve as a trusted advisor to our customers and build strong partnerships, drive adoption of our platform, and ultimately ensure they are getting strong value from our product
• A focus on onboarding, delivery and retention for our customers as well as ensuring that both sides of the marketplace are having a best-in-class experience on the platform
• Leverage strong influencing and customer negotiation skills to provide strategic consulta...