We are seeking a dynamic and visionary Director of Business Product Management to drive technology initiatives within our Customer Service & Support (CSS) organization. This individual will define and execute technology roadmaps to deliver exceptional customer and employee experiences. The ideal candidate possesses a strong technological background, strategic acumen, and a relentless focus to achieve desired outcomes.
What you get to do in this role:
- Strategy and Vision
- Identify opportunities for innovation and optimization to enhance the overall customer and employee experience.
- Collaborate with executive leadership to align technology initiatives with organizational goals.
- Roadmap Development
- Develop and maintain implementation roadmaps focused on moving the needle for the CSS business.
- Drive the prioritization and execution of technical initiatives with development teams, ensuring solutions meet business needs and timelines.
- Represent CSSโs voice to design and implement deliverables that both work and scale.
- Process Optimization
- Define, monitor, and improve processes related to customer technical support, adapting them to evolving business nee...
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ServiceNow
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