Director, Business Product Management

We are seeking a dynamic and visionary Director of Business Product Management to drive technology initiatives within our Customer Service & Support (CSS) organization. This individual will define and execute technology roadmaps to deliver exceptional customer and employee experiences. The ideal candidate possesses a strong technological background, strategic acumen, and a relentless focus to achieve desired outcomes.

What you get to do in this role:

• Strategy and Vision
• Identify opportunities for innovation and optimization to enhance the overall customer and employee experience.
• Collaborate with executive leadership to align technology initiatives with organizational goals.
• Roadmap Development
• Develop and maintain implementation roadmaps focused on moving the needle for the CSS business.
• Drive the prioritization and execution of technical initiatives with development teams, ensuring solutions meet business needs and timelines.
• Represent CSS’s voice to design and implement deliverables that both work and scale.
• Process Optimization
• Define, monitor, and improve processes related to customer technical support, adapting them to evolving business nee...