Client Services Call Center Rep II

Experian Automotive is searching for a call center representative who will be a key contributor to the Client Services team. The candidate will possess a strong analytical mind and have a high aptitude for problem solving. The ideal candidate will have excellent written, verbal, and interpersonal communication skills, along with a positive, upbeat attitude and the fervent desire to provide the highest level of support possible to our clients. We value humility, a strong work ethic, flexibility, collaboration, curiosity, and constant learning.

You will be a high-performing resource for the Call Center, providing support to Automotive customers, responding to requests for information, products, and services. You will address client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met. You will provide the highest possible level of service, utilizing your deep competencies in a variety of product and operational areas.

The key traits, responsibilities and functions of the role include:

• Manage inbound and outbound client phone calls and email inquiries.
• Research, diagnose and resolve technical problems and product qu...