Principal Associate - Learning Instructional Designer

Recruiting: US Remote, United States of AmericaPrincipal Associate - Learning Instructional Designer (Work From Home)

Who we are:

We support the people who support our customers. When customers need help they reach out to a large network of super-talented agents who have to confidently handle anything that is thrown at them. We help those agents to know the best thing to say or do to help our callers.

Why we need you:

We recognize how important having the right information at the right time is in influencing agent performance and set them up for success. We are elevating the learning and performance solutions we provide and growing our talent, capabilities, and tools. We need folks like you who are passionate about understanding our learners' needs, analyzing information to identify gaps, designing and developing holistic performance solutions that truly drive business and performance outcomes!

What we value:

• Curiosity: You will seek best practices and be driven to learn about our customers and innovation in the learning and development space.
• Collaboration: You will partner across the enterprise to balance priorities and quality and make sure agents have the...