Assistant Operations Manager

Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform born with a mission to empower communities by making delivery fast, simple, and affordable. At the click of a button, individuals, small businesses, and corporations can access a wide fleet of delivery vehicles operated by professional driver partners.

Powered by technology, we seamlessly connect people, vehicles, freights and roads, moving things that matter and bringing benefits to local communities in 11 markets across Asia and Latin America.

What you'll do:

• Driver operations: constantly maintain an over-supplying effort by keeping a healthy pipeline of leads (by whatever channel it takes), by efficiently scheduling and training and effectively retaining drivers on the platform.

• Community management: actively moderate (bring people together), leverage, incentify and rule the driver community to shape the best service quality to users and the best worth for drivers.

• Driver operations standards: identify, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.

• Talent acquisition and management: build a team that strives to win and constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.

What we seek:

• Leadership skills to deal with a large and diverse driver community. You have an enthusiastic attitude and are passionate about making our communities grow. You view every support interaction as a chance to impact our riders and driver partners in a positive way.
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data and performance-driven to identify leverages and make the best decisions for the business in every situation.

What you'll need:

• 2-3 years of operational/leadership experience
• Degree holder. Preferred background: industrial Engineering, Management Engineering or Electronics and Communications Engineering
• Willingness to work onsite in the Angeles, Pampanga
• Willingness to travel and frequently visit our Partner Rider Centers / Hubs located in the cities of Baguio, Urdaneta and Cabanatuan. Having a driver's license would be beneficial but is not a requirement.

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: [https://www.lalamove.com/en-hk/candidate-privacy-notice>

To learn more about Lalamove Philippines, please visit follow our LinkedIn Page: www.linkedin.com/company/lalamove/