Strategic Program Manager

What you get to do in this role:

• Lead the development and implementation of complex programs that that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders at all levels
• Deliver critical cross-functional programs across the Product, Engineering, Design and Customer Success Teams at ServiceNow, including customer-facing initiatives
• Ensure programs are designed to deliver specific strategic outcomes – with metrics, milestones, and program structure to ensure successful execution
• Develop trusted relationships with key customers, technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program.
• Clearly communicate objectives, status, risks, and results to all stakeholders while collaborating with workstreams to resolve blockers
• Ensure that each program aligns with the broader business objectives and contributes to the overall success of the organization
• For customer-facing strategic programs: engage with customers’ requests, including scop...