Account Management Lead

The Account Management Lead will play a critical role in leading and managing a team of Account Managers to ensure our client's satisfaction and to help them to achieve their desired outcomes.

The Account Management Lead will be in charge of guiding the team, supporting them, and influencing them to get the best out of them. This role requires exceptional leadership and communication skills, a strategic mindset, and a passion for customer success will be instrumental in order to get to the department's goals.

Location: Remote with a preference for candidates based in NORAM or LATAM

What You Will Do:

• Lead and manage the team, providing coaching,mentoring , and guidance to ensure individual and team success.
• Communicate effectively team goals, Key Performance Indicators and individual performance targets.
• Monitor progress and report effectively and in a timely manner to higher leadership, the performance of their team, feedback, hurdles and needs.
• Conduct regular team meetings, 1-1´s, Performance Reviews, share best practices, and facilitate knowledge sharing to enhance the team's effectiveness.
• Constantly ensure that their team is up to date and has a w...