Senior Operations Manager

Department: Operations

Reports To: Head of Worker Operations

Job Summary:

The Senior Operations Manager will be responsible for overseeing workforce management (WFM), data engineering, and vendor operations for the Worker Operations team. This role demands a strategic leader with a strong analytical background, exceptional organizational skills, and the ability to drive operational excellence across multiple functions. The Senior Operations Manager will work closely with cross-functional teams to ensure seamless operations, improve processes, and achieve business objectives.

Key Responsibilities:

Workforce Management (WFM):

• Develop and implement WFM strategies to optimize staffing levels and meet service-level agreements.
• Analyze workforce data to forecast demand, plan capacity, and schedule resources effectively.
• Monitor and report on key WFM metrics, providing insights and recommendations for continuous improvement.
• Collaborate with HR and training teams to ensure adequate staffing and skill development.

Data Engineering:

• Lead the data engineering team to design, build, and maintain scalable data pipelines and infrastructure.
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