Senior Partnerships Manager

Who we are:

Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.

Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.

We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times, but we continue to focus on helping people rather than maximizing profit.

In order for us to continue to grow we need to ensure that we continue to build and maintain strong relationships with our key partners, grow our cross-border remittance product, expand our customer footprint, and scale new products such as our new banking and inbound products.

In order to do so, we need a Senior Partnerships Manager who will be the central point in everything that relates to all partner products, relationships, initiatives, and commercials.

As our Senior Partnerships Manager, you will focus on these key areas:

• Strategic Business Development

• Look for opportunities to expand Mama Money’s network and range of services within the retail, fintech and payment partner space

• Co-create opportunities with partners to strengthen Mama Money presence and accelerate its expansion, especially related to distribution and expansion

• Work with the business development team to negotiate deals and terms with key partners in order to grow our volumes and expand our presence, creating win-win situations

• Ensure smooth launch of new partners, working within Mama Money and with the partner and making sure issues are quickly resolved

• Key Account Management

• Own the relationships with our strategic value chain partners and work with key people to ensure Mama Money’s agenda and values are well represented

• Understand the strategic positioning of our value chain partners, and how the partnership can be enhanced for growth purposes

• Regularly assess the commercial value each partner brings and in conjunction with other core competencies, identify areas of improvement and opportunities, working closely with our finance team and treasury teams.

• Keep up to date on all developments as it relates to Mama Money competitors regarding their partners, product, and pricing.

• Understand the challenges different departments are facing with our partners and look for solutions

• Growth & Operational efficiency

• Working closely with the partners and marketing teams to facilitate key marketing activities in order to drive increased volumes.

• Ensure all suggested product improvements and changes are well communicated.

• Working closely with our sales team to ensure coordination between field agents and retail partners.

In your first 90 days at Mama Money you will:

• Meet and build relationships with all our existing partners
• Understand the commercial performance with every partner and which levers we can pull to maximise growth
• Suggest and action strategies in which we can be commercially competitive for growth

About you:

• You have 5+ years of experience working in a similar role within the retail or payments industry
• You have a good understanding of the African and South African payments landscape and payment networks
• You have amazing verbal and written communication skills and are comfortable engaging internal and external stakeholders
• You have exceptional coordination skills, are disciplined and well structured
• You are able to use data to make informed decisions
• You have a strong commercial acumen and understand the dynamics of payments
• You are resilient to stressful environments with problem-solving abilities and are able to work autonomously in a fast-paced environment
• You care about the impact of your work and you want to work with a really passionate and fun team

It would be a bonus if:

• You have experience working with migrant communities

• You have worked within the fintech space or at a rapidly scaling startup

Why Mama:

At Mama Money, the customers & communities we serve are at the heart of all that we do.

We bring our authentic selves to work where we are free to express our diverse identities while staying true to what we believe in and how we feel. Part of that means being able to have difficult conversations when necessary but always remembering to do so with trust, respect, and a positive mindset. Being open to receiving feedback and understanding how this helps us evolve and grow is essential to succeeding in our environment.

We are responsible for ourselves, our behaviour, our delivery, and our output. Although we always aim to move things forward and get $hit done, we start small - taking it step by step and always looking for ways in which we can improve. We know from experience that when we work together towards a common goal, we can achieve anything.

Mama Money is a special place because we care. We care about our customers, we care about the people who work for us and we care about the impact our work has on the world. There are things that we don’t care about too. Things like bureaucracy, discrimination, ego, titles, and silos. We’re a friendly bunch who don’t take ourselves too seriously but we do take our work, and our customers’ hard-earned money, very seriously.

Mama’s values:

1. Customer & Community

2. Authentic

3. Positive Mindset

4. Responsible

5. Togetherness

NB: Applications only open to candidates in Cape Town, or candidates who are actively looking to relocate at their own expense.