Senior Platform Reliability Engineer

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for a Senior Platform Reliability Engineer to join our Information Systems – Platform-as-a-Service team at MBPS. In this role, you are expected to build, handle, and support Data and Analytics platforms.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Develop and build the cloud automation workflow and support the cloud blueprint. Automate (python or other relevant coding) platform maintenance, updates, security enhancements and other administrative tasks. Deliver business cloud solution by implementing the cloud resources (provisioning, hardening, etc.)
• Support hands-on cloud platform provisioning and configuration management coding development, deployment. Support the architecture team to support their design and configure the data and analytics landscapes.
• Continuously improve the monitoring and logging engineering for cloud area and enable the end-to-end monitoring and dashboard reporting. Standardize the runbook by automating the standard BAU tasks.
• Create, maintain the operational/user documentation for engineering product/solution. Build coding for platform automation and scripting for the runbook to 7x24 support and monitoring teams.
• Conduct new cloud platform testing, runbook, and packing as cloud service offering to business users. Plan and implement vital controls/activities for infrastructure and platform changes. Assist to plan, implement, and review the capacity planning (any limits) for resources and report/recommend to management if required.

Qualifications:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or related fields
• Minimum of 5+ years of experience in leading a large implementation of related technologies
• Passion on adopting and testing the cloud and new IT technology
• Good collaborative attitude, willingness to work and share knowledge/information with team members
• Solid understanding of project scheduling and task driven project work
• Strong communication and technical skills, prior experience with mentoring teams and working in a process driven environment.
• Hybrid Work Arrangement (3x a week onsite): Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule (Night): Amenability to work on the assigned schedule (dependent on business need)
• Minimum Skills to Hire/Must Haves:
  • Hands-on expertise on Azure Cloud IaaS and PaaS & IT Service Management (Incident, Change, Request)
  • Expertise on all DevOps tools set and IaC programming such as Terraform, Python, PowerShell for infrastructure automation management
  • Proven experience on common CI/CD pipeline, repositories management such as Github actions, Jenkins, etc.
  • Knowledge on infrastructure services provisioning, security concepts, standard methodologies on the IaaS and PaaS models to support data and analytic solutions built.
  • Understanding of networking infrastructure and network fixing (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, DHCP, Load balancing, Replication, SSH)
• Nice to Have Skills:
  • ITIL & Azure Certifications
  • Experience in Agile
  • Microsoft Certifications (MCTS, MCITP, MCSA, MCSE)

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com.