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NXP is a semiconductor company providing advanced technology solutions for the automotive industry.
Updated
The Complaint Handling Engineer has the technical ownership of a product family over the whole product life cycle after release for supply, w.r.t. customer returns. He/she supports the customer as technical interface to improve product quality and customer satisfaction by fulfilling customer requirements.
The main responsibility is to handle customer product returns and technical operations related to complaints, as followed:
Your Profile:
University degree in Electrical Engineering, Electronics, or similar studies
Experience in equivalent technical position (electrical fault isolation & characterization)
Know-how of isolation and analysis of failures (e.g. DFT diagnosis) is a plus
Solid experience in automotive quality methodologies, including but not limited to: 8D approach, 3x5W, risk assessment, FMEA
Customer orientation, good communication skills
Structured and analytical working method
Focused on solutions
Working in an international team
Very good English skills (conversation and writing)
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