IT Tools Development & Support

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

• Responsible for enhancing ISD operations and delivery by managing the ITSM ticketing module and troubleshooting complex problems to isolate specific areas.
• Leading the development of new tool strategies to support ISD operations and enhance overall efficiency.
• Collaborating with service management, infrastructure, and application teams to identify areas for improvement and plan corresponding initiatives.

What are you accountable for?

• Ensure all production infrastructure environments are being monitored.
• Manage and align IT Service Management (ITSM) and IT Operations Management (ITOM) initiatives:

a. Integrate or automate ITSM/ITOM tools to enhance productivity and simplicity.

b. Develop a roadmap to consolidate Maxis ISD tools strategy.

c. Identify new tool strategies or enhancements to improve overall Information Systems Division (ISD) efficiency.

• Support application and infrastructure teams in simplifying processes and deploying new services.
• Manage end-to-end support with third-party vendors as part of second-level support.
• Work closely with internal ISD business operations to identify key applications for service improvement.
• Explore new technologies to drive tool automation and self-healing/remediation.
• Conduct assessments and feasibility studies for customer experience monitoring on new development releases.
• Manage Opex and drive cost improvements.
• Integrate tools with third-party services and solutions.
• Monitor key applications to drive service enhancements.
• Work with customer support to enhance workflow processes and user satisfaction in CSC or retail shop environments.
• Conduct training and awareness sessions.

What do you need to have for the role?

• Possess a minimum of 5 years of experience with BMC Suite of Products (e.g., BMC Helix Suite, BHOM, Discovery), with technical expertise in diagnosis and troubleshooting.
• ITIL V4 Foundation or equivalent, BMC Certified Associate, AWS Certified or Equivalent.
• Any additional professional developer certifications would be advantageous.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.