Process & Controls Manager

The Role and The Team

We are seeking a highly skilled and motivated Process and Controls Manager to join our dynamic Corporate Governance team. As a Process and Controls Manager at Zalando Payments, you will play a pivotal role in supporting the development of the business process landscape. Your expertise in processes and controls will ensure the business’ processes are enabled while maintaining the highest compliance standards.

**INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: [https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy>
Our employee resource groups: [https://corporate.zalando.com/en/our-impact/our-employee-resource-groups>

**WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Collaborate with cross-functional teams to support in the development and documentation of business processes
• Collaborate in the implementation of strategic projects, adding insights related to process, risk, and controls management
• Support in the identification of risks in business processes
• Support in the identification and development of risk-mitigating controls in business processes
• Document processes based on Business Process Modeling and Notation (BPMN) standards
• Continuously review business processes to identify improvement opportunities
• Continuously test risk-mitigating controls to ensure their Operating Effectiveness
• Continuously review the business process landscape to identify need for processes implementation and documentation
• Be the contact point of business stakeholders for process and controls related topics

**WE’D LOVE TO MEET YOU IF

• Degree in business management, engineering, finance, computer science, or a comparable course of study
• Proven experience as a Process and Controls Manager in the fintech or financial services industry.
• Strong understanding of financial regulations and compliance, in particular FINTECH and IT, as well as good knowledge of practice-relevant standards such as ISO, ZAIT, MARisk.
• Outstanding problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills.
• Fluent in English, both written and spoken.

**OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• 2 paid volunteering days a year

• Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching available

• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: [https://jobs.zalando.com/en/?gh%5Fsrc=22377bdd1us>

**Zalando Payments

Zalando Payments builds the technologies for all financial transactions in the Zalando fashion store and our other consumer-facing apps. We work to deliver a flawless user experience in the checkout, as well as the processing of payments and reconciliation in the back-end. Through smart risk steering, we boost conversion and deliver a competitive advantage to our customers, taking in the entire financial process.