• Helps encourage guest loyalty by developing friendly, personalized relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests' needs and takes them into consideration
• Deals swiftly, efficiently and sensitively to guest complaints and follows through by passing on the information to the respective department or Guest Services team
• Conveys the brand and hotel image through his/her irreproachable attitude
Requirements
• Good interpersonal skills, guest oriented and service minded
• Team spirit
• Good listening skills and ability to anticipate
• Good presentation and confident speaking skills
• Dynamic
• Sales oriented
...
AccorHotel
Novotel London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, offering comfortable accommodations and a vibrant restaurant.
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