Senior Account Manager

We’re looking for an experienced Senior Account Manager, who is passionate about the Wise mission – money without borders to join the Wise Platform team in North America. You’ll work with our existing platform partners, including global payroll providers, expense management and bill pay SaaS companies, challenger banks and Big Tech, to help them leverage Wise’s infrastructure to offer their customers world class payment service solutions through their own channels.

We’ve launched partnerships globally, with the likes of Google, Mercury and Ramp in North America, and today have 80+ global banks and platforms connected and powered by Wise Platform.

A bit about the role:

You will be a Senior Account Manager within a fast growing Account Management team, responsible for driving growth with our platform partners in North America. You’ll identify upsell and cross-sell opportunities across your partner portfolio, execute the deals effectively and build relationships with key stakeholders.

The role is based in our Austin office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organization, including our product management, engineering, compliance & legal, delivery as well as business development.

Your mission:

• Work with the Wise Platform team to build, close and deliver a strong pipeline of opportunities within your existing accounts, driving product innovation, revenue and volume growth for Wise.
• Develop comprehensive account plans for key platform partners, articulating strategies for expansion and growth.
• Establish strong relationships with your platform partners by understanding their strategic objectives and decision making process. Lead QBRs and become the subject matter expert for your partners.
• Design and manage stakeholder maps that capture essential contacts from Wise and the Partner and how they engage each other.
• Utilise data to pinpoint opportunities and to inform data-driven dialogue with your partners.
• Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions as required.
• Collaborate closely with other Wise teams to develop and enhance Wise product capabilities in the online platforms vertical through new integrated partnership opportunities.
• Develop deep expertise in payments and show thought leadership on complex topics.
• Work on projects and initiatives to improve our strategy and approach both within the North America region and globally, such as helping iterate our product roadmap, pricing strategies, go to market efforts - or anything else that helps drive growth.

Requirements

A bit about you

• You have 5+ years of experience in an Account Management or Sales role, working in the payment space.
• You’re experienced in building and maintaining relationships with a range of stakeholders of all sizes – from CEOs, to heads of payments, product managers and risk and innovation.
• You are familiar with the software and FinTech landscape in North America, and understand how cross border payments works for them today.
• You have a track record of successfully growing accounts in the software and financial services space to generate increased revenues.
• You’re hands on, not afraid to roll-up your sleeves, lead partner calls, listen to their feedback and work with the wider team on devising a plan to achieve meet partners’ expectations, whilst achieving our objectives.
• You’re into the detail - you get close to deals and understand where we can really invest to have the biggest impact.
• You’re as comfortably technically - helping a partner solution the best way to use Wise Platform - as you are discussing commercial and legal terms.
• You are passionate about high growth businesses and have a desire to contribute significantly to our overarching Wise Platform mission.