Customer Success Manager

The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

Role & Responsibilities

• Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
• Own renewal strategy and subsequent on time renewal of subscription(s)
• Build Dynatrace brand awareness and loyalty
• Defend against the competition
• Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
• Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Coordinate account activities with sales teams for Assigned accounts within territory
• Identify strategic, new business growth opportunities
• Leverage relationships to aid in the building of reference accounts/contacts
• Act as customer advocate and liaison to become a Trusted Advisor
• Travel as required

Requirements

• Minimum Requirements...