Program Manager

In this role you will work in a dynamic, fast paced environment leading a team of nurses to achieve excellence in providing home care services to Spectrum’s patients. Reporting to the Regional Branch Director, you will be responsible for program planning and implementation, and monitoring activities related to home care service delivery. You will prepare monthly schedules for nursing field staff, understanding available resources and keeping quality at the forefront of all resource utilization decisions. You will also develop educational initiatives that support the ongoing development of our nursing teams.

In collaboration with the operations leadership team and system partners, you will leverage your clinical skills to lead program development and design of clinical workflows that support new models of care delivery for target populations. You will also lead or assist with the integration of client satisfaction initiatives ensuring that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner. In collaboration with key stakeholders, you will address quality, safety and risk management issues, including the development of improvement plans.

Requirements

• Current CNO certificate as Registered Nurse, degree preferred
• Valid driver's license and access to a reliable vehicle as work involves some local travel
• Willingness to be part of on-call management rotation
• Minimum of 5 years of recent experience with progressive responsibilities as a Nursing Manager, preferably in a community setting
• Solid knowledge of the principles, practices, and methods of community nursing and service delivery to patients as well as program development, implementation and evaluation
• Experience managing in a union environment