Customer Success Executive

About Moove

Moove is on a mission to make the world more productive and successful by redefining

access to auto finance and vehicle ownership. Our starting point is a technology-enabled

lending model to radically transform the availability of auto finance and vehicles for

on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for

entrepreneurs in the mobility sector.

About the Role

As a Customer Success Executive at Moove, you will play a key role in ensuring our clients'

satisfaction and success. Your responsibilities will include building strong relationships

with customers, understanding their needs, and proactively addressing any issues or

concerns. You will work closely with cross-functional teams to deliver solutions, provide

product insights, and contribute to the overall growth of client accounts. This role offers an

exciting opportunity to foster client engagement, promote retention, and contribute to

the continuous improvement of Moove's products and services.

What you’ll be doing

● Monitoring drivers’ performance.

● Conducting daily check-in on drivers’ pulse.

● Supporting drivers.

● Solving driver's issues while drivers are in transit.

● Receiving inbound calls from drivers.

● Making outbound calls to drivers.

● Conducting driver survey.

● Compiling data from drivers survey

● Accountability of all Moove vehicles

● Ensuring that drivers obey rules and regulations as laid down by the company.

● Ensuring that drivers get the right information from the company.

What you will need for this position

● Degree in any discipline.

● 1-year experience in customer care/support roles.

● Experience in the transportation industry is an added advantage.

● Proficient in the use of Microsoft Suites (Excel).

● Ability to manage people.

● The candidate must possess an eye for details.

Key Metrics

● Daily retention targets as % of return walkins

● Weekly churn targets

● Daily Ticket resolutions for DPs basis physical and remote interactions

● Daily Driver performance basis supply hour and trip targets of the city

● Daily helping DPs increase earnings if SH is at optimal level, monitored via week on

week DP earnings

● Overall DP portfolio monitoring basis allocated count of DPs