Senior Account Manager

About JustPark

JustPark, established in 2006, is the UK’s favourite parking app, parking a car every 2 seconds and processing £100m+ of parking income for our partners each year. With 13 million drivers and more than 250,000 spaces, we’re proud to work with some of the UK’s biggest Local Authorities, hotel chains and car park operators. JustPark markets and monetises both unused residential driveways and under-utilised car park capacity, benefiting drivers and creating revenue for space owners.

Uniquely in the industry, we focus on both the driver and the operator experience to make parking better for all stakeholders. In addition to working with traditional parking real-estate, we also work with 10,000s of independent landlords and small businesses. We pride ourselves in our ability to provide exceptional service, a smooth onboarding process and being on the cutting edge of innovation.

About ParkHub

Founded in 2010, ParkHub is the US’s leading event parking technology provider powering the largest venues and stadiums. This includes over 70% of pro-sports teams and managing over $3bn in revenue on their platform. ParkHub is optimising the world’s journeys by providing cutting-edge enterprise technology to support the global parking industry. The company’s products offer contactless payment options, real-time operational data, robust performance analytics, and leading integrations with ticketing and parking reservation providers.

Our merged organisation

Following the merger in April 2024, JustPark and ParkHub now form one of the largest parking organisations globally, serving over 20 million drivers and more than 500 B2B customers, with a combined booking volume exceeding $1 billion.

Whereas before, JustPark was purely an expert in consumer parking reservations and on-demand payments, as a combined business we are now also market leaders in providing best-in-class venue and event parking management services and business intelligence. This makes 2024 a hugely exciting time to join our business and we are looking for new team members that will help us execute on the opportunity now in front of us.

Job Purpose

Specific to the UK we are now supporting the parking industry with a growing number of technology solutions. Where historically we have been predominantly a Reservations business (pre-bookable parking), we can now support our partners across a much larger range of their needs including On-Demand (cashless), Reservations and Business Insights. Our existing partners represent the largest opportunity we have to grow our business so we are looking for a proven Account Manager to come into the team to help us harness this opportunity and turbo-charge our future growth.

The Senior Account Manager will own a portfolio of our current B2B partners.

Key elements of the role include:

• First and foremost, build a trusted relationship with your partners so they know who you are and how you can support them
• Build and execute a robust account management structure so all partners within your portfolio have a proportionate cadence of contact and reporting
• Building a portfolio strategy for growth - how do we grow the products our partners currently use as well as introduce them to new products that will help them achieve their goals

Requirements

Job Requirements

• We are not looking for any predefined level of experience - more a set of behaviours that start with a bias for action - you will take ownership of your portfolio and proactively seize every opportunity to develop and grow it. You will do this by really learning about your partner’s organisations and how we can best support them
• You will be very comfortable developing a relationship with all levels of the partner’s organisation from executives to day to day operations teams, building trust in the process
• You must be comfortable working closely with our product and engineering teams to develop a good understanding of the technical details and capabilities of our products. This will allow you to speak knowledgeably to partners about our capabilities and be able to spot opportunities to support a partner better
• You are someone who is excited about the opportunity to grow our business with existing partners and to close new deals with them. While keeping our partners happy is a large part of the role, this is equally a growth role with its own sales target. The successful candidate will build, maintain and close their own pipeline of opportunity within their portfolio
• As such you must be highly numerate and know how to structure a commercial deal that can work for all parties
• You are comfortable using sales enablement tools like Salesforce to report and track opportunities

Benefits

We trust you to know what’s needed to get the job done. That's why we work on a hybrid basis (with 2/3 days in the office and Tuesdays & Thursdays being our 'anchor days'), and we’ll work with you to make sure you have the right kit and the right environment for you to succeed. Plus we know it's not all about work! Check out some of the great benefits to joining the JustPark team below:

Investment in YOU and your wellbeing:

• Private Medical Insurance in partnership with Vitality. You’ll gain access to their rewards platform with discounts to top retailers including Apple, Peloton and more!
• Life Assurance in partnership with YuLife
• Gym membership discounts and fitness rewards
• Employee Assistance Provider - offering you (and your family) free confidential support and advice (e.g. counselling, legal or financial advice) for when you need it most
• 24/7 virtual GP access

Simplifying journeys so YOU can breathe easier:

• Cycle to Work scheme - a highly tax efficient way to purchase your new bike!
• £50 per month parking credit

Recharge your batteries:

• FREE restaurant-quality lunch cooked by our very own chef and longest-standing employee (Julie!). Take time out to enjoy lunch with the wider team and check out her repertoire HERE
• Taking time off work to relax and recharge is important, that's why we have a generous holiday policy in place of 25 days, plus bank holidays PLUS your line manager has the ability to grant an additional 5 days (prorated)!

We look out for your family:

• Childcare benefit in partnership with Koru Kids (up to £100 a month!)
• Enhanced Maternity and Paternity policies, plus a host of other family-friendly policies

Look after the pennies to grow the £££’s!:

• A salary exchange pension scheme, helping to look out for ‘the future you’
• A generous ‘refer a friend’ scheme of £1000 per successful recommendation. Great people tend to know great people, so why not refer them to join for the ride!

Success is best when it’s shared!

• We love sharing in the success, therefore the whole company goes away once a quarter to learn about our goals and have an afternoon of fun team building
• Each department gets a budget of £50 per head every 6 months - relax and enjoy some time out of work with your colleagues