Team Manager

About Apna ([https://linktr.ee/apnahq%29>

Founded in 2019, Apna is India’s largest professional networking platform dedicated to helping India’s burgeoning working class to unlock unique professional networking and skilling opportunities. We’re one of the fastest-growing unicorns currently live in 70+ cities of 20+ states. Backed by marquee investors like Tiger Global, Lightspeed, Sequoia, Owl Ventures, Greenoaks Capital & few more with solid $190+ funding. Apna is on a mission to enable livelihoods for billions in India. With over 22 million users from 70+ cities and 200,000+ employers that trust the platform - India has a new destination to discover relevant opportunities.

Role: Team Manager (Chat Support)

Requirement: 1

Location: Bangalore

Department: Operations

Job Summary: The Chat Manager is responsible for overseeing the chat support team, ensuring that KPIs and operational goals are met. This role involves managing daily operations, monitoring performance, providing training and development, and implementing strategies to enhance customer satisfaction and operational efficiency.

Requirements

Key responsibilities include:

**Quan...