Customer Success Manager

SuperStaff is a leading outsourcing solutions provider, dedicated to connecting skilled professionals with top companies worldwide. We specialize in creating supportive and engaging work environments, helping businesses enhance their operations and achieve their goals through innovative solutions.

• Lead the onboarding process for new clients, ensuring a seamless transition and setting the foundation for long-term success
• Identify and execute opportunities for cross-sales and up-sales to drive revenue growth within existing accounts
• Serve as the primary point of contact for clients, managing relationships and addressing their needs to ensure satisfaction and retention
• Collaborate with internal departments (e.g., sales, operations, finance) to align client requirements and deliver exceptional service
• Maintain clear, consistent, and proactive communication with clients, providing regular updates and addressing any issues promptly
• Utilize CRM tools and other software to track client interactions, manage tasks, and report on account health
• Develop and implement strategic plans to achieve client goals and drive account growth
• Gather client feedback and share insights ...