Director of Account Management

Description

About Nexa:

Nexa, an EverService company, is an industry-leading, 24/7 virtual receptionist service with operations across the United States. We specialize in delivering exceptional customer experiences with tech-centered call answering solutions led by our industry-trained virtual receptionists. We provide basic call center services to enhanced virtual receptionist services including appointment scheduling, lead qualification, CRM integration, and more. Our clients range from small and medium-sized businesses to enterprise-level partners in the legal, healthcare, commercial, technology, home services, and professional services industries. Our mission is to improve sales prospects and the customer experience of all of our clients while saving them time and money. We believe that if we execute, our clients will grow with us, and we work every day to prove it.

Summary of Position:

Reporting to the SVP of Customer Success, we are looking for an experienced Director of Account Management who will actively engage as a player-coach, working closely with our clients to enhance upsells, cross-sales, and retention across the Healthcare and Home Services verticals...