Vintage Buying Agent

About the team:

Vintage Cash Cow is a dynamic and rapidly expanding company at the forefront of the vintage goods industry. Committed to continuous growth, we’re on a mission to revolutionise how unwanted valuables are bought and rehomed. Join our established Buying Team, made up of dedicated individuals, as we strive always to deliver outstanding customer experiences.

About the role:

Are you passionate about delivering unparalleled customer service? Are you driven by the challenge of meeting sales targets while ensuring customer satisfaction? As a Vintage Buying Agent, you’ll play a pivotal role in our growth and expansion. With our unwavering support for personal development and the opportunity to venture into new markets, this role is tailor-made for sales and vintage enthusiasts who thrive on delivering exceptional service.

Key Goals and Objectives:

• Provide exceptional customer service throughout the buying process
• Meet daily call targets and core KPIs to drive sales performance.
• Contribute to the continuous growth and expansion of the business whilst. always looking for ways to become more efficient and improve.
• Cultivate an upbeat working environment with the team.

Key responsibilities:

• Handling both inbound and outbound calls regarding the appraisal of customers’ items.
• Addressing customer queries promptly and effectively.
• Collaborating with various departments to ensure a seamless and effortless customer experience.
• Working collaboratively within a small team to achieve collective targets.
• Demonstrating adaptability and openness to developing and learning new skills.
• Thriving in a fast-paced environment by proactively resolving issues and using your initiative to problem-solve.
• Fostering a positive team environment and contributing to a harmonious working environment.

Essential skills and experience:

• Previous experience in a sales contact centre environment.

• Track record of meeting both team and individual targets and KPIs.

• Proficiency in using internal CRM systems.

• Strong objection-handling skills to overcome customer hesitations and objections.

• Clear and polite telephone manner to deliver exceptional service to all of our customers.

• Excellent communication skills.

• Ability to work collaboratively within a team to achieve common goals.

_____________________________________________________

The Details:

• Location of Work: Hybrid Working (3/4 days in office)
  • Working on our sites, Vintage Cash Cow:
    • Pure Offices, Morley, LS27 7LE.
• Salary: £22,500
• Working Hours: Monday to Friday, 37.5 hours per week.
• Benefits:
  • 🚀 Be part of a rapidly growing company with so many opportunities to progress!
  • ☕️ Free lunch, tea, coffee and snacks every day
  • 🌴 25 days annual leave
  • 🚲 Cycle to work scheme
  • 🏥 Medicash
  • 🌎 2 Community/ Charity days per year
  • 💸 Uncapped Profit Share Scheme
  • 🧠 Oliva Mental Health
  • 👟 Monthly contribution towards your gym membership
  • 🎯 Regular socials and events

_____________________________________________________

At Vintage Cash Cow, we prioritise inclusivity and collaboration among departments to promote knowledge and expertise. We welcome individuals who value these principles and are ready to make a valuable contribution.

_____________________________________________________

About Vintage Cash Cow

There's an elephant in the boardroom. The unchecked consumption, constant growth and focus on 'buying new' is not an option in tomorrow's market. Companies around the world must stop their reliance on finite resources that can't keep coming out of the ground. Changing consumer behaviour is demanding companies change; less new, fewer short-life items, more reCommerce, more reuse, and more recycling. The cost-of-living crisis is catalysing and accelerating this change; it's simply cheaper to do the right thing.

You'll know that buying and selling old and vintage items isn't easy for most people, so we've set out to change that. Vintage Cash Cow is on a mission to become the leading brand for buying and selling all things vintage, valuable, and occasionally peculiar. By delivering unrivalled convenience and care with our fair, trustworthy and personal service, we believe we can own this space in the UK and overseas.

We aren't doing this entirely alone. We've raised VC investment from Dutch Founders Fund and Airbridge Equity Partners, including from the founders of WeTransfer, Just Eat Benelux and TreatWell. With their support and our unwavering commitment to changing the game for good globally, this role is an exciting opportunity to join a brand primed for lift-off.