Solutions Engineer

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris.

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

The Solutions Engineer role merges expertise in product knowledge with crucial involvement in the sales and customer integration phases. You will support our sales team by leading technical presentations and product demonstrations, while ensuring our solutions align with the prospects' requirements. Beyond the sales phase, the role extends to guiding customers through the integration process with Brevo, emphasizing dedicated support to help clients achieve their business objectives. This position demands a balance of technical acumen and customer engagement skills.

As a Solutions Engineer, you will:

• Define, customize and execute implementation plans with key deliverables and project milestones with the CSM/PM and Deliverability experts.
• Define and execute implementation plans, ensuring optimal setup and usage of product features, including API integrations.
• Work closely with the CSM team & Technical teams (Product, Engineering, and Customer Care) to keep on optimizing the implementation process.
• Address technical questions from customers, offering accurate and comprehensive information to foster confidence in our solutions.
• Create compelling technical proposals that highlight the unique advantages and value proposition of our products.
• Proactively test, troubleshoot, and monitor client setups during the implementation phase, ensuring a seamless onboarding experience.
• Conduct product training sessions for customers and the revenue department, and provide technical guidance during product installation and customization.
• Stay abreast of industry trends and product developments, and facilitate the integration of customer feedback into product development, enhancing product relevance and competitiveness.

What will contribute to your success:

• Bachelor’s degree in Engineering, Computer Science, or related field.+3 years of experience in Consulting, Sales Engineering, Technical sales, or Product management roles.
• Strong technical background with a special focus on RESTful API and capability to exploit logs and strong understanding of the e-mail marketing sector.
• Exceptional presentation and communication skills, with the ability to effectively communicate technical information to a non-technical audience.
• Proven ability to develop relationships and consult with customers to understand their business challenges and objectives.
• Ability to work collaboratively with cross-functional teams, including sales, product development, and marketing.
• Excellent problem-solving skills and the ability to think strategically about business and technical challenges.
• You are curious, eager to learn, and have great adaptability to change!

What we offer :

• A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
• Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
• Meal vouchers - Swile (12,5 € per day)
• Excellent private health care, of which 70% is covered by the company
• RTT
• Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
• Work council benefits (Leeto)
• Social and green committees to take care of environmental and social matters
• Several services related to prevention, health and personal and professional well-being on Welii platform
• Very competitive referral program
• Second parent leave: 1 month of fully paid leave
• Kids leave: additional time off if your children are sick and need you!
• English and French classes, and over 155000 courses available on Udemy
• Budget to support your workspace at home
• A modern office in a central location with free fruits, drinks & lots of fun activities
• Relocation package and visa sponsorship for international talents
• Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
• ...and more!

Meet us !

• A first video interview with our Talent Acquisition Team
• A second video interview with our Team Lead Solutions Engineer
• Case study
• A last video interview with our Head of Solutions

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.