Account Manager

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We have an exciting role supporting our wider Products Services Team as an Account Manager.

Your role will be to support the team in maximising service and revenue from current customers and focus on delivering new business growth and exceeding gross margin targets by developing long term relationship, working with the appropriate internal teams and building alliances with key partners This role is required to ensure complete customer satisfaction building good relationships with existing and new customers.

This role will be based out of Datacom’s Townsville office, which has been operating for over 15 years with sales, service and engineering staff employed full time.

What you’ll do

At the moment, as Account Manager you will be focused on:

• Identifying volume and strategic customers and develops partnerships
• Representing the interests of Datacom in the sale of Products, managed services, project services, maintenance, software and other solutions
• Acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided and continually seek the opportunity to participate in clients' strategic business planning processes.
• Planning and managing your accounts according to an agreed market development strategy
• Developing and implementing customer and prospect account plans that will result in sales of Datacom products and services at agreed prices and terms
• Supporting the team in conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Experience achieving or exceeding budgeted sales and profit objectives.
• Excellent customer relationship building and management skills.
• Strong influencing and persuasive ability.
• Effective presentation skills with the ability to convey technical information across various levels.
• Strong verbal and written communication skills with a wide variety of stakeholders.
• Strong consultative and planning skills.
• Ability to frequently interact with a variety of stakeholders and team members.

Nice to have:

• Knowledge of the Outsourced IT services market and Infrastructure project requirements.
• Knowledge of finance management practices with a clear understanding of the relationship between costs, utilisation and project revenue.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.