Must be fluent in English.
We are a fast-growing property management company dedicated to providing top-notch service to our clients and tenants. We manage a diverse portfolio of residential properties, ensuring their upkeep and smooth operation. We are looking for a skilled and motivated Property Coordinator to join our team, focusing on assigning work orders and managing communication with vendors and tenants.
Responsibilities:
- Assigning Work Orders:
- Review and prioritize incoming work orders for maintenance and repairs.
- Identify and select the appropriate vendors or contractors for each task based on the issue's nature, urgency, and location.
- Create and dispatch work orders, providing detailed instructions and necessary access information.
- Track the status of work orders to ensure timely and satisfactory completion.
- Communication with Vendors:
- Establish and maintain strong working relationships with vendors and contractors.
- Coordinate schedules and confirm appointments with vendors for on-site work.
- Communicate any special instructions or requirements to vendors.
- Monitor vendor performance and quality of work, providing feedback as needed.
- Communication with Tenants:
- Serve as the primary point of contact for tenants regarding maintenance and repair issues.
- Inform tenants of scheduled maintenance, expected timelines, and any disruptions.
- Address tenant inquiries and concerns promptly and professionally.
- Follow up with tenants after work completion to ensure satisfaction.
- Record Keeping and Reporting:
- Maintain accurate records of work orders, vendor interactions, and tenant communications.
- Prepare reports on work order status, vendor performance, and tenant feedback.
- Ensure compliance with company policies and procedures in all activities.
Requirements
Fluency in English (both written and spoken) is a must.
Previous experience in property management, customer service, or a related field is preferred.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency in using property management software and other digital tools.
Ability to work independently and remotely.
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