Business Analyst

The Business Analyst will be responsible for analyzing, configuring, and optimizing our NetSuite ERP and other financial systems. This role will work closely with the accounting, finance operations, and FP&A teams, providing support and insights to users across multiple time zones.

Key Responsibilities:

System Analysis and Optimization:

• Conduct thorough analyses of current finance processes and systems, identifying inefficiencies and recommending optimized solutions.
• Develop detailed process maps and workflows to streamline financial operations and enhance system performance.

Integration Management:

• Oversee the integration of NetSuite with other financial systems and third-party applications, ensuring seamless data flow and synchronization.

Training and Documentation:

• Develop and deliver comprehensive training programs for new and existing users on NetSuite functionalities and finance processes.
• Create and maintain detailed documentation for financial system policies, procedures, configurations, and customizations.

Change Management:

• Collaborate with stakeholders to gather and document detailed change requests, develop functional specifications, and implement approved changes.
• Conduct impact assessments, develop test plans, and coordinate user acceptance testing (UAT) to ensure successful system updates and enhancements.

User Support:

• Provide expert-level support to end users, addressing queries and issues via help desk ticketing systems and direct communication.

Special Projects:

• Lead and participate in special projects and strategic initiatives aimed at improving finance systems and processes.
• Collaborate with cross-functional teams to drive continuous improvement and innovation in financial operations.

Stakeholder Communication:

• Facilitate regular meetings with finance, accounting, and FP&A teams to discuss system performance, gather feedback, and identify improvement opportunities.
• Prepare and present detailed reports and presentations on system performance, project progress, and improvement initiatives to senior management.

Compliance and Risk Management:

• Ensure financial systems comply with internal policies, industry standards, and regulatory requirements.
• Conduct periodic reviews and audits of financial processes and systems to identify and mitigate risks.

Requirements

• At least 2+ years of experience as a Business Analyst with a focus on NetSuite ERP.
• Proven experience in analyzing and improving finance processes.
• At least 2+ years of experience working with financial systems and help desk ticketing systems.
• Extensive understanding of NetSuite, including advanced revenue management (ARM) and multi-book accounting.
• Extensive experience with JIRA and Confluence, including writing User Stories, tracking Defects, and creating in-system reports to monitor sprint/release progress and identify areas for improvement.
• Management of complex business and functional requirements using Epic / Feature / Story hierarchies.
• Experience with lucid, balsamiq or familiar tools for process flow and modeling of requirements into designs
• Experience in developing and recording Testing and User Acceptance Plans.
• Ability to translate high level business objectives into technical business requirements and stories, partnering across development teams to ensure that we deliver high quality solutions that meet (or exceed) the business expectations
• Familiarity with project management principles and methodologies, manage shifting priorities, demands, and timelines with strong analytical and problem-solving abilities.