Head of Planning - TV Merchandising

Ready to shape Sky’s content landscape and drive the ultimate customer experience?

Team Overview:

Sky’s Merchandising team ensures that our customers get the best from their Sky subscription by driving content discovery and engagement across current and future platforms. As the Head of Planning, you will lead the effort to balance commercial strategies and customer experience, working closely with senior stakeholders to meet business priorities and regulatory commitments.

What you’ll do:

• Lead your department to deliver seamless planning from a quarterly view to daily implementation, ensuring efficiency, synergy, and performance across all interfaces with editorial oversight.
• Challenge and advance our planning strategies to continually deliver the best customer experience while meeting business KPIs.
• Balance and optimise the commercial strategy of the user interface (UI) to drive commercial value.
• Implement future planning processes and operational models to enhance efficiency and personalisation within the UI experience.
• Oversee the customer experience 24/7, ensuring high standards for all imagery and resolving customer-facing issues promptly.
• Foster and man...