Senior Client Manager

Are you interested in gaining insights into the operations of multinational clients listed in the Global Fortune 500? Would you enjoy working in a diverse environment where you can connect with colleagues from around the world? If so, we invite you to join us in helping companies navigate the complexities of Value Added Tax (VAT). Come and be part of a respected brand and gain valuable expertise in this field while working alongside a global team!

Budapest is host to KPMG Global Services Hungary (KGSH), KPMG’s international center of excellence for VAT compliance solutions. Our team of multicultural professionals provides coverage in more than 40 countries with relevant language and technical skills.

What we offer*

• 3 days home office opportunity and flexible working hours
• Private health care coverage including dental services (Medicover)
• Eyeglasses compensation
• Collective life and accident insurance
• Wide range of Cafeteria elements (such as SZÉP Card, MOL Bubi, MOL Limo)
• Annual bonus may be awarded based on your and the Firm’s performance
• Company car/car allowance
• iPhone14 with subscription
• Referral bonus
• Internal coaching opportunity
• Sports opportunities and All You Can Move sportpass availability
• Compensation for long-distance commutes (for those who commute to work from outside the city limits)
• Relocation support for foreign candidates
• 3 paid days for volunteering and CSR activities
• In-depth professional training from beginner to advanced level
• Opportunity to participate in English and Hungarian language courses

Main responsibilities

The Senior Client Manager oversees client interactions and delivery processes, ensuring high-quality service and addressing any issues promptly. They collaborate with internal and external stakeholders, lead meetings, and identify opportunities for service improvement and expansion. Additionally, they provide leadership and mentorship to junior team members, while also managing financial aspects and ensuring compliance with internal procedures and targets.

1. Client interaction and delivery tasks

• Manager review of returns, ensuring quality to the client
• Liaise with clients, KPMG offices, and internal teams
• Attending/preparing also leading governance meetings/calls, kick-off meetings
• Onboarding of new registrations/takovers
• Ensuring a quality delivery to the client
• Escalate client or delivery issues
• Identify opportunities to expand KGSH services for clients

2. People management and organizational tasks

• Collaborate effectively with delivery and other teams
• Mentor Junior Client Managers

3. Engagement management tasks

• Act as an engagement manager, overseeing financial aspects such as invoicing and WIP updates
• Monitor financial performance of client engagements and ensure compliance with internal risk management procedures
• Set and meet financial targets for client engagements

Requirements

• In-depth Knowledge: We value individuals who understand the nuances of VAT intricacies and have at least 7-8 years of hands-on experience across multiple jurisdictions
• Client Management Skills: As a Client Manager or in a similar client-facing role, you should have a proven track record of fostering strong relationships and enhancing the compliance process for clients
• Leadership Experience: While not mandatory, any leadership experience, whether as a country leader or project leader, will be a significant advantage
• Solution-Oriented Mindset: Are you someone who thrives on finding solutions? We're looking for individuals who approach challenges with creativity and a focus on delivering results
• Exceptional Communication: Effective communication is key in our fast-paced environment. Strong verbal and written communication skills, coupled with robust analytical abilities, are essential
• Self-Motivated: If you're driven by success and self-motivation, you'll fit right in
• Customer Focus: The team is dedicated to providing exceptional service to our clients. A target and solution-driven mindset, coupled with a strong focus on customer satisfaction, is crucial
• Commercial Acumen: Do you have a keen eye for identifying opportunities for commercial growth and process improvement? We're seeking individuals with a commercial mindset who can contribute to our ongoing success
• People Management Skills: Are you adept at setting an example, providing professional support, and motivating teams to maintain a culture of accountability and trust? If you have a proven ability to manage and inspire people, this could be your next position

*Elements should be in line with company guidelines and policies.