Security Operations Lead

Responsible for ensuring day to day operations of a specific service line / team are running smoothly, assisting the Operations Manager with team training, and providing coaching to teammates as needed.

WHAT YOU'LL DO

• Partner heavily with the Operations Manager to ensure the overall success of a service line / team.
• Ensure that day to day operations run smoothly.
• Develop and implement SOPs and guidance to the team.
• Assist the Operations Manager in ensuring that all KPIs and key deliverables are met.
• Serve as a subject matter expert and point of escalation for team members regarding SOPs and best practices.
• Provide training on job duties to new hires and existing team members.
• Deliver coaching and feedback to team members regarding job performance.
• Interact regularly with other areas of the organization including Client Success, Sales, Engineering, and Product.
• Function as leader of the team in the absence of the Operations Manager.

QUALIFICATIONS

• 1+ years in a technical operations role.
• A track record of ownership, accountability, and success.
• Able to form relationships with a variety of personality types to motivate a diverse team.
• Highly sel...