Responsible for ensuring day to day operations of a specific service line / team are running smoothly, assisting the Operations Manager with team training, and providing coaching to teammates as needed.
WHAT YOU'LL DO
- Partner heavily with the Operations Manager to ensure the overall success of a service line / team.
- Ensure that day to day operations run smoothly.
- Develop and implement SOPs and guidance to the team.
- Assist the Operations Manager in ensuring that all KPIs and key deliverables are met.
- Serve as a subject matter expert and point of escalation for team members regarding SOPs and best practices.
- Provide training on job duties to new hires and existing team members.
- Deliver coaching and feedback to team members regarding job performance.
- Interact regularly with other areas of the organization including Client Success, Sales, Engineering, and Product.
- Function as leader of the team in the absence of the Operations Manager.
QUALIFICATIONS
- 1+ years in a technical operations role.
- A track record of ownership, accountability, and success.
- Able to form relationships with a variety of personality types to motivate a diverse team.
- Highly sel...
![Fortra](https://s6-recruiting.cdn.greenhouse.io/external_greenhouse_job_boards/logos/400/008/700/resized/linkedIn-1200x627-14.png?1681419289)
Fortra
Cybersecurity company with a best-in-class solutions portfolio and proactive adaptation to the evolving threat landscape.
At Fortra, we’re creating a simpler, stronger, and more straightforward future for cybersecurity.
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