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London based fintech with additional offices in Riga, Paris and Melbourne processing more than $30 billion across 30 countries.
This role is part of the international Customer Operations group. In this role, you will be responsible for supporting GoCardless customers with a range of enquiries from the more general to the most localised, including advising on the best way to use our products and services. Providing an excellent level of customer service is very important to our team and will be a key part of the role.
The role is expected to combine customer & stakeholder management as well as query handling, making it an excellent career path in Customer Operations as both are very essential skills in fast-paced fintech.
Location
Hybrid / 1 day a week in the London office (usually Monday)
Working hours
Monday - Friday 8.00am - 5.00pm
We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.
As part of your training in your first week, it will be fully office based 10.00am - 6.00pm before transitioning to your regular working pattern in week 2.
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