Customer Service Analyst

Why work with us?

We are a fast-growing company that is revolutionizing the world of data in Latin America!

CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.

At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.

It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.

We are innovative, agile, and inspired by data – and we are looking for people that share those values to join our mission to build stronger businesses!

Join the data-revolution!

The role:

The Customer Service Analyst is a fundamental piece in our business, he/she is the person who will make sure our clients are happy and satisfied with their products and ensure they don´t have any doubts or problems with their use.

What you will do:

• Customer service through email, chat and telephone.

• Work as a liaison between inside support areas such as operations, finance, etcetera, as with external customers.

• Support the after-sales process being the first point of contact with our clients. Solve any problems or doubts they may have.

What we are looking for:

• Completed bachelor’s degree.

• At least 1 year of experience in a role of customer service or call center and in B2B.

• Intermediate English level.

• Great skills in multitasking, communication, spelling and writing, work under pressure and teamwork.

What we offer:

• Positive and encouraging work environment.

• Dynamic, multinational and multicultural company where you can grow as far as your vision and curiosity leads you.

• Hybrid work scheme.

• Office: Calle Durango, Colonia Roma Norte, CDMX.

CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.