Therapy Management
- Accept ownership for managing new and existing therapy requests.
- Comprehensively assess member treatment needs and collaborate with providers and specialty pharmacies to prioritize member’s therapy needs.
- Maintain accurate and thorough documentation of all interactions and therapy updates.
- Continuously monitor and evaluate member's therapy plans and progress.
- Balance multiple responsibilities including case management, and inbound and outbound contact while demonstrating skill flexibility to ensure seamless service delivery.
Member Advocacy
- Take the time to understand each member's unique needs, preferences, and circumstances.
- Advocate for members' needs and preferences in therapy decision-making processes.
- Assist members in navigating barriers and explain their options for receiving their medications.
- Provide members with information and resources to help them make informed decisions about their therapy options. Empower members to participate in their treatment planning and decision-making process actively.
- Advocate for adjustments to therapy plans or additional support services if needed to optimize outcomes and ensure members r...
VIVIO Health
VIVIO Health uses data and technology to deliver superior health outcomes for individuals while reducing pharmacy benefit costs for our employer customers.
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