Healthcare Case Coordinator

Therapy Management

• Accept ownership for managing new and existing therapy requests.
• Comprehensively assess member treatment needs and collaborate with providers and specialty pharmacies to prioritize member’s therapy needs.
• Maintain accurate and thorough documentation of all interactions and therapy updates.
• Continuously monitor and evaluate member's therapy plans and progress.
• Balance multiple responsibilities including case management, and inbound and outbound contact while demonstrating skill flexibility to ensure seamless service delivery.

Member Advocacy

• Take the time to understand each member's unique needs, preferences, and circumstances.
• Advocate for members' needs and preferences in therapy decision-making processes.
• Assist members in navigating barriers and explain their options for receiving their medications.
• Provide members with information and resources to help them make informed decisions about their therapy options. Empower members to participate in their treatment planning and decision-making process actively.
• Advocate for adjustments to therapy plans or additional support services if needed to optimize outcomes and ensure members r...