Analyst, Customer Collection

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile.

About the Role

AR Cash Collection analyses customer records and contacts them with respect to outstanding overdue invoices and open disputes. Must maintain a good balance between Harman’s financial interest and customer relationship.

What You Will Do

• Work with global teams geographically and across all Harman businesses.
• Perform daily tasks in accordance with written instructions and based on guidance from the line manager or senior team members.
• Contact customers by phone and e-mail.
• Handle incoming calls.
• Liaise with Business Units and the sales teams.
• Identify, monitor and escalate customer deductions.
• Inform management about collection issues.
• Analyze and manage customer receivables.
• Generate and send payment reminders.
• Complete closing tasks in a timely manner.
• Prepare ad hoc reports for management.
• Collaborate with the line manager to fulfill external and internal audit requests.
• Follow Harman SOX and Harman Policy regulations.
• Perform ad-hoc duties as assigned by the line manager.
• Collaborate with the Cash Application team and the line manager.
• Provide back-up for one selected team member as appointed by the line manager.
• Work afternoon shifts if required by customers’ time zones.

What You Need

• Bachelor’s degree or specialized secondary education in economics combined with relevant experience.
• 0-1 year of experience in cash collection.
• Ability to communicate proficiently in English, both written and verbal.
• Excellent communication skills over the phone and in e-mail.
• Advanced knowledge of MS Office applications required.
• Willingness to work in flexible timings and in a stringent timeline.
• Flexible about work content, timings, and location.

What is Nice to Have

• Good knowledge of SAP FICO would be a distinct advantage.
• Strong analytical and interpersonal skills.
• Attention to detail, multi-tasking, and problem-solving skills.
• Ability to effectively work in a team.
• Ability to work effectively within a matrix environment.

What Makes You Eligible

• Be willing to travel internationally occasionally if required.
• Be willing to work in an office; this role is eligible to work remotely up to full-time with occasional trips into the Shared Services office location required (this could be on 24-hour notice).

What We Offer

• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.
• Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies.
• An inclusive and diverse work environment that fosters and encourages professional and personal development in an innovative and collaborative culture.
• “Be Brilliant” employee recognition and rewards program.
• Work on best-in-class emerging technologies and an atmosphere that pushes you to give your best.

#LI-Hybrid

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.