Collections Data Analyst

About PayJoy

PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023.

This Role

Responsibilities

• As a Collections Analyst, you will act as the main internal Collections strategic/analytic resource, having country managers and finance teams as main stakeholders.Analyze and interpret data sets of collections process, portfolio segmentation;
• Make business recommendations based on data analysis;
• Integrate different data sources to get to overall conclusions;
• Drive operational efficiencies based on data;
• Automate/simplify collections processes minimizing invested time and human errors;
• Prepare and deliver program status updates and presentations to internal stakeholders and the executive leadership team when needed;
• Apply a technical mindset to identify operational drivers;
• Apply best collections practices
• Specialist in portfolio segmentation and statistical analysis for collections
• Trained to create reports in Mode, monitoring results and integrating databases that include the comparison of results between countries, agencies and experiments
• Business vision to propose new strategies and experiments based on your experience and initiative
• Measure the impact of unit economics with the help of existing data

Qualifications

• Bachelor's degree or equivalent experience in Actuary, Economics, Finance, Data Science, Statistics.

• 2-3 years of relevant experience working in Collections department or Data department dedicated to Collections in a medium financial institution

• Exposure to collections tools

• Great top-down communication skills

• Advanced English (written and spoken)

• Advanced knowledge in using tools to manage big sources of data and visualization, such as: SQL, Snowflake, PowerBI.

• Knowledge of CRM tools for Collections.

Desirable Qualifications:

• Experience in high growth fintech startups
• Experience in the BI department of a major collections agency
• Experience in Agile settings
• Specialist in one or more Collections tools
• Exposure to voice CRM tools

Benefits

• Company-funded Health and Dental Insurance for employees and immediate family members
• Life insurance
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• 13% Saving funds
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Coworking Travel allowance
• $2,000 USD annual Professional Development allowance
• $500 USD annual Fitness allowance
• $500 USD Phone Finance allowance
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed