Business Specialist | Merchant Operations

About PayJoy

PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We reached profitability in 2020, reaching 10 million happy customers and over a billion dollars of sales in 2023.

This Role

Responsibilities

• As a Business Specialist | Merchant Ops, you will collaborate closely with merchants nationwide. At PayJoy, your role involves strategic interactions, analytics-driven transactions, and project management essential for fostering successful partnerships and driving business growth. You will act as the primary liaison between our company and valued business partners, playing a pivotal role in cultivating robust relationships.
• Conduct reconciliations for partner payments, manage promotions, and ensure timely payment to partners.
• Ensure prompt payment of commissions, promotions, incentives, etc.
• Assist in the business planning process including discovery, ideation, initiative sizing, business plan creation, governance setup, and execution initiation.
• Collaborate with other PayJoy teams to ensure successful regional project execution.
• Simplify and synthesize complex structures to effectively communicate value.
• Travel as needed to support the growth of PayJoy accounts.
• Cultivate strong relationships with our global offices.
• Support merchants in all aspects of their administrative operations.
• Lead improvement projects that require interaction with diverse areas such as product development, sales, etc.
• Overseeing 1 or 2 representatives.

Qualifications

• More than 3 year of experience in support and/or account management in sectors such as telecommunications, retail, and/or finance.
• Experience in managing KPIs.
• Strong skills in analysis and communication (both verbal and written).
• Advance proficiency in English for verbal and written communication.
• Advanced knowledge of Google Suite or Office, especially Excel.
• Bachelor's degree in industrial engineering, administration, or a related field.
• Experience in handling large volumes of databases.

Desirable (Optional)

• Agile methodology.
• Proficiency in SQL, Python, Jira, and CRM.

Benefits

• EPS al 100%
• $2,000 USD annual Coworking Travel Perk
• $2,000 USD annual Professional Development Perk
• $500 USD annual Fitness Perk
• $500 USD Phone Finance allowance
• $250 USD Home Office equipment allowance
• $200 USD Headphone allowance

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed