Client Care Counsellor

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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What you’ll do

As an Overnight Client Care Counsellor, you will provide emotional support to clients via telephone and chat who are facing urgent or crisis situations. This role will require evaluating the needs of our clients, assessing for any immediate risk, performing crisis containment, and signposting to any helpful resources.

Note: This is an assessment-based role and hours will not count towards accreditation

Here's how

• Assess client’s needs and provide immediate telephone crisis counseling/interventions to employees and family members of customer organizations
• Identify the presenting problem and determine appropriate service response level as per case response level standards

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