We are looking for a Social Commerce Technical Support Specialist to join our B2B Client Services team. The ideal candidate has experience in providing technical support to customers, troubleshooting technical issues, and communicating complex technical information to technical and non-technical users alike. You will be responsible for ensuring our customers have a seamless experience while using our Social Commerce platform and you will lead the resolution of any technical issues our customers may encounter. In this process, you will be supported by a team of engineers for any required code change and critical cases.
The salary range starts from 1800 EUR gross per month (+additional language allowance) and offers are determined by experience, knowledge, and skillset.
You will be supporting EMEA and NA clients, and your working hours will be from 10 AM to 7 PM LTU time.
What You Will Do
- Provide a high level of service/support on all assigned cases from business clients by performing the following tasks:
- Troubleshooting cases of medium to high complexity that involve different Bazaarvoice features and products, related to the Social Commerce platform (integrati...
Bazaarvoice
Bazaarvoice creates smart shopping experiences and connects brands and retailers with consumers through their global network and enterprise technology.
Helping thousands of the world's leading brands and retailers to inspire confident purchases.
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