Implementation Manager

Key Responsibilities:

• Lead the onboarding process for new customers, ensuring a smooth transition from sales to implementation.
• Collaborate with customers to understand their specific requirements.
• Act as the primary point of contact for clients during the implementation phase, addressing and resolving any issues that may arise.
• Create and maintain comprehensive documentation of client configurations, customizations, and implementation processes.
• Work closely with cross-functional teams, including sales, product development, and support, to ensure a cohesive and positive client experience.
• Develop detailed implementation project plans, including scope, objectives, timelines, and resources.
• Lead and coordinate data integration with internal VIVIO teams and vendor partners.
• Assign tasks, track progress, and ensure effective collaboration among team members.
• Facilitate regular team meetings and provide status updates to stakeholders.
• Assist with customer reporting and customer projects post-launch.

Problem-Solving:

• Identify project risks and develop mitigation strategies to address potential issues.
• Monitor risk factors throughout the project lifecycle and adapt plans as necessary.
• Address and resolve project challenges and conflicts promptly.
• Oversee the execution of implementation tasks and deliverables to ensure quality and adherence to project plans.
• Conduct project reviews and evaluations to assess outcomes and identify areas for improvement.

Communication and Collaboration:

• Facilitate clear, effective communication with internal teams, ensuring alignment with goals and expectations.
• Excellent verbal and written communication and interpersonal skills.
• Serve as the primary point of contact for project-related communication with external vendor partners and stakeholders.
• Manage stakeholder expectations and ensure alignment with project goals.
• Prepare and present status updates and documentation throughout implementation.

Requirements

Required Skills and Experience:

• At least 5 years of experience in the benefits industry (TPA or PBM).
• Strong project management skills with the ability to handle multiple clients and projects simultaneously.
• Bachelor’s degree in business, Pharmacy, Healthcare Administration, or a related field preferred
• Strong organizational skills and a strong background in process.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proven ability to thrive in a high-volume, fast-paced, and evolving team environment.
• Strong analytical and problem-solving abilities.
• Occasional Travel required.
• Experience a strong sense of ownership and confidence in meeting deadlines and maintaining communication.
• Exceptional organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Proficiency in Microsoft Office Applications (Word, PowerPoint, Excel, Outlook, Teams, etc.)