System Support Engineer

Location: Singapore, SingaporeThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

Responsibilities :

• Provide technical support in Satcom system management
• Assist customer in using the link budget tool for capacity planning and management
• Execute O&S activities to maintain Service Level Agreement
• Perform System health monitoring and security monitoring
• Prepare, execute and report preventive maintenance tasks
• Standby for corrective maintenance and provide ad-hoc on-site supports
• Lead and able to troubleshoot and resolve system issues
• Participate in continuous improvement activities on the Systems
• Support configuration management and obsolescence management
• Support patching of software as when required
• Update of documentation as when required
• Coordinate and liaise the technical meetings with all stakeholders
• Manage vendors for the delivering of their services
• Perform compliance assessment and reporting
• Manage documentation, change control and traceability

Requirements :

• Tertiary qualification (Diploma or Degree) in Electrical and Electronics Engineering, Computer Science, Information Technology, or other engineering related discipline
• Experience in SATCOM Systems is a must
• Experience in Satcom link budget calculation is an added advantage
• Minimum 3-5 years of working experience in an engineering role in project and service delivery
• Possess IT networking skills such as ability to configure routers/switches
• Knowledge on different communication protocols at Network and Application level i.e. TCP/IP, HTTP, FTP, LDAP, SNTP, etc.
• Experience in Linux operating system, network tool, and virtualization.
• Some knowledge of mechanical engineering is useful
• Able to work both independently and in a team-oriented, collaborative environment
• Strong oral and written communications skills. At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!