Customer Service Representative

What you will be doing?

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service.

In this role, you will deal with all customer inquiries including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns and repairs process, and helping your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, and you will do all you can to meet customers' expectations.

As an administrator, you’ll be in charge of managing various administrative tasks. This includes reviewing relevant store reports, taking necessary actions based on those reports, conducting weekly stock checks, and handling daily and weekly administrative duties related to our stores, including banking-related activities

Who we are looking for?

To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to ma...