Team Leader for Customer Support

We are looking for an experienced Spanish Portuguese and English speaker to join our team as a team leader for Customer Support in Matosinhos, Porto!

Your duties:

• Support the Operations Manager in the daily business
• Main point of contact for our client as well as for the team
• Motivate and coach the team and ensure performance goals are met
• Control KPIs and ensure their achievement
• Develop procedures to enhance productivity and performance according to business needs and requirements
• Increase quality measures and ensure customer satisfaction
• Identify team member’s training needs and ensure development plans are maintained for all team members
• Prepare and implement meetings and team member appraisals
• Create statistics and bespoke reporting

What we offer:

• An international and multicultural working environment
• Strong involvement in decision-making processes due to flat hierarchy within the company
• A long-term secure job in an expanding, future-oriented company

Your skills:

• Proven experience of working in a call center environment in a team lead position
• Native in Spanish, Portuguese and English or C2 level.
• Confident, friendly and professional manner
• Customer service oriented
• Excellent communication and conflict management skills
• Ability to thrive in a fast-paced environment and to adapt quickly to change
• Determined, flexible, reliable and a team player
• Assertive and with a strong affinity for numbers
• Advanced knowledge of Excel

We look forward to meeting you!

Advance your career with us and apply now! #timeframe

timeframe is an omnichannel customer experience specialist with operations in Germany, Portugal, and Greece. Since August 2023, timeframe is part of the Transcom Group. To learn more about Transcom, visit www.transcom.com.