Network Engineer – Operations

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Network Engineer – Operations

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will:

• Participate in projects for Network Operation improvements
• Review and analyze history of network related incidents and perform preventive measures
• Troubleshoot network related issues and communicate with customers
• Implement best security practices
• Assist in managing network service providers and equipment
• Provide capacity analysis and planning

Key Responsibilities:

• Interact with external customers to troubleshoot any network connectivity related issues
• Partner closely with Network Architects and Engineers to improve data-center network environments
• Initiate multiple projects for Network Operation improvements
• Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence
• Review, analyze and execute network change requests
• Execute, document, and develop network automation for repetitive tasks

Requirements:

• Minimum 3-5 years of experience in medium to large networks, IP Routing, Switching, and Security principles.
• Knowledge and experience in Palo Alto firewalls
• Knowledge and experience in load balancing technologies such F5 and AVI
• Knowledge and experience in Cisco Nexus 9k/7k/5k/2k
• Hands-on skills for Cisco IOS is required and Nexus OS preferred
• Demonstrated knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) MPLS, OSPF, and BGP, and how they interact with the network
• Demonstrated operational success with an exceptionally strong data-driven analytical approach towards solving complex challenges
• Documenting solutions with diagrams and proper description is required
• Experience with incident response, information assurance, computer security best practices, system hardening, vulnerability management, antivirus, SIEM, firewalls, IPS/IDS monitoring, and techniques for analyzing TCP/IP network traffic and event logs
• Telecommunications experience - VoIP, RTP, SIP peering/trunking and SBC is a huge plus
• Network automation experience, e.g. ansible, terraform, python is a huge plus
• VXLAN experience is a plus
• Experience with implementations of solutions involving large data centers, interoffice routing plans, site2site VPNs, FWs, IPSec, monitoring, etc. is a plus
• Experience with network analysis tools- netflow, snmp, packet brokers, etc. is a plus
• Knowledge of Linux network functions; SaaS/Cloud-based software environment a plus, but not required
• Excellent communications, both oral and written

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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